Welcome to the Ripob FAQ page!

We want to make your shopping experience as easy, pleasant, and worry-free as possible. ✨
If you need additional help, our support team is available at any time!

Question #1: How long does delivery of my order take?

Answer:
Our estimated delivery times are:

• Processing time: 1–2 business days

• Shipping time: 4–7 business days within Germany

• Estimated total time: 5–9 business days

All details can be found in our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes! We offer free shipping on all orders within Germany.
You can find more information in our Shipping Policy.

Question #3: Where is Ripob located?

Answer:
Ripob is a German online fashion store offering modern, trendy, and high-quality fashion.
Our business address is:

Ripob
Schönbachstraße 71,
04299 Leipzig, Germany

Question #4: What happens if I receive a defective item?

Answer:
If you receive a damaged or defective item, we will replace it free of charge.
Just contact us and send the item back within 30 days.
You can find all details in our Return Policy.

Question #5: Can I cancel my order afterwards?

Answer:
Yes — you can cancel your order within 24 hours after purchase.
Please write to us as soon as possible so we can stop the order.

Question #6: What is your return policy?

Answer:
We offer a stress-free return process.
You can find all details in our Return Policy.

Question #7: When will I receive my refund?

Answer:
As soon as your returned item has arrived and been inspected, we will process your refund.
Usually, the amount appears on your original payment method within 7 business days (depending on bank/provider).

Question #8: Do your products have a warranty?

Answer:
Yes — every order includes a 30-day warranty.
You can find more information in our Return Policy.

Question #9: How can I contact customer service?

Answer:
You can reach our support team at:
📧 info@ripob.com
We are always happy to help you!

Question #10: Do you ship internationally?

Answer:
Currently, we only ship within Germany.

Question #11: Is there a physical store?

Answer:
No — we are a pure online shop. This allows us to offer better prices and a larger product selection.

Question #12: Can I place a bulk order for my company?

Answer:
Yes! Bulk orders are welcome with us.
Just contact us for more information.

Question #13: How does an exchange work?

Answer:
You can find detailed instructions in our return policy.

Question #14: How can I track my order?

Answer:
As soon as your order has been shipped, you will receive a tracking number by email.
With this, you can track your package online at any time.

Contact information

Store Name: Ripob
Address: Schönbachstraße 71, 04299 Leipzig, Germany
Email: info@ripob.com
Phone: +49 341 8621791

Customer service hours:
Monday – Friday, 9:00 AM – 5:00 PM (CET)
We usually respond to all emails within 1–2 business days.